RENAIS CONSUMER TERMS AND CONDITIONS FOR SALE OF GOODS

These terms may have changed since you last reviewed them, please ensure that you review and understand these terms before you purchase any of our products.

Where to find information about us and our products

You can find everything you need to know about us, RENAIS SPIRITS LTD (“Renais”), and our products on our website before you order. We also confirm the key information to you in writing before or after you order, by your online account.

When you buy from us you are agreeing that:

• We only accept orders when we've checked them.

• Sometimes we may reject orders.

• If you are in an EU country we ship DDU

• We charge you when you order.

• We will pass on increases in VAT.

• We're not responsible for delays outside our control.

• Products may vary slightly from their pictures.

• We may charge you if you don't give us information, we need to process your order.

• If you bought online, you have a legal right to change your mind.

• You may end an on-going contract (find out how).

• You have rights if there is something wrong with your product.

• We can change products and these terms.

• We can suspend supply (and you have rights if we do).

• We can withdraw products.

• We can end our contract with you.

• We don't compensate you for all losses caused by us or our products.

• We use your personal data as set out in our Privacy Notice.

• You have several options for resolving disputes with us.

• Other important terms apply to our contract.

We only accept orders when we've checked them

We contact you to confirm we've received your order and then we contact you again to confirm we've accepted it.

Sometimes we may reject orders

Sometimes we may reject orders, for example, because a product is unexpectedly out of stock, because we can't verify your age, because you are located outside the UK or our delivery areas, as stated on our website and in our marketing or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

If You you are in an EU country we ship DDU

Please note, if you are ordering Renais Gin to the EU, it is currently Delivered Duty Unpaid (DDU), this means you as the customer are responsible for paying any duties, fees and taxes when the product reaches your country. This cost varies by country and therefore we cannot calculate how much duty you will be charged.

We charge you when you order

You will own your product once we have received payment in full subject to the terms of this agreement.

We will pass on some increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We're not responsible for delays outside our control

By accepting these terms, you acknowledge that our products are unique and may take up to three months to manufacture. In the event that our supply of your product is delayed due to factors beyond our control, we will notify you promptly and take measures to minimize the delay. Please note that we will not be liable to compensate you for any such delay as long as we have fulfilled our obligation to inform you and mitigate the situation. However, if you wish to cancel your order and receive a refund for any products that you have paid for but not received, please contact our Customer Service Team at renais@intervino.co.uk.

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on our website or its packaging may be slightly different.

We may charge you if you don't give us information we need to process your order

We may charge you additional sums if you don't give us information, we've asked for about how we can access your property for delivery, as agreed with us. For example, we might need to re-deliver on another vehicle.

If you bought online, you have a legal right to change your mind

Your legal right to change your mind. For our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

Your legal rights

14 days to change your mind, for online, sales.

You pay costs of return

 

When you can't change your mind. You can't change your mind about an order for:

• once the product have been unsealed after you receive them; and
• goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after the day we deliver it.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team: renais@intervino.co.uk.

You have to return the product at your own cost. You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product. You can:

• send the product back to us. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price. For help with returns, including our collection arrangements for products which can't be posted, please contact our Customer Service Team: renais@intervino.co.uk for the retails for the return process.

We only refund standard delivery costs. We don't refund any extra you have paid for express delivery or delivery at a particular time.

When and how we refund you. If you tell us you've changed your mind about a product that hasn't been delivered or one that we're collecting from you, we refund you as soon as possible and within 14 days. If you're sending your product back to us, we refund you within 14 days of receiving it (or receiving evidence you've sent it to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

You have rights if there is something wrong with your product

If you think there is something wrong with your product, you must contact our Customer Service Team: renais@intervino.co.uk. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

Summary of your key legal rights The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: Up to 30 days: if your goods are faulty, then you can get a refund. Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases. Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

We can change products and these terms

Changes we can always make. We can always change a product:

• to reflect changes in relevant laws and regulatory requirements;
• to make minor adjustments and improvements.

Changes we can only make if we give you notice and an option to terminate. We can also change these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: renais@intervino.co.uk to end the contract before the change takes effect and receive a refund for any products you've paid for, but not received.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product. We do this to:

• deal with manufacturing and or supply related problems; or
• update the product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product.

We let you know, we may adjust the price and may allow you to terminate. We will contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product we will adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 3 months you can contact our Customer Service Team: renais@intervino.co.uk to end the contract and we'll refund any sums you've paid in advance for products you won't receive.

We can withdraw products

We can stop providing a product. We will let you know at least 1 week in advance and we will refund any sums you've paid in advance for products which won't be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

• you don't make any payment to us when it's due and you still don't make payment within 2 days of our reminding you that payment is due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product, for example, full legal name, full address for delivery, email address for direct communication etc.
• you don't, within a reasonable time, either allow us to deliver the product to you.

We don't compensate you for all losses caused by us or our products

We're responsible for losses you may suffer which is caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.

• Avoidable. Something you could have avoided by taking reasonable action.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: https://www.renais.co.uk/pages/privacy-policy

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team contactable via email, renais@intervino.co.uk, will do their best to resolve any problems you have with us or our products.

You can go to court. These terms are governed by English law and wherever you live you can bring

claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. If you're unhappy with the transfer you can contact our Customer Service Team: renais@intervino.co.uk, to end your contract within 2 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.

You can only transfer your contract with us to someone else if we agree to this. We may not agree to this at our sole discretion.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

 

 

 

 

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RENAIS WEBSITE TERMS AND CONDITIONS

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

 

What's in these terms?

These terms tell you the rules for using our website https://www.renais.co.uk (our site).

Click on the links below to go straight to more information on each area:

• Who we are and how to contact us

• By using our site you accept these terms

• There are other terms that may apply to you

• We may make changes to these terms

• We may make changes to our site

• We may suspend or withdraw our site

• We may transfer this agreement to someone else

• Our site is only for users in the UK

• You must keep your account details safe

• How you may use material on our site

• Do not rely on information on our site

• We are not responsible for websites we link to

• User-generated content is not approved by us

• How to complain about or report content

• Our responsibility for loss or damage suffered by you

• Exclusion of liability for digital content

• How we may use your personal information

• Uploading content to our site

• Rights you are giving us to use material you upload

• We are not responsible for viruses and you must not introduce them

• Rules about linking to our site

• Which country's laws apply to any disputes?

• Our trade marks are registered

• Policies, procedures, measures and tools

Who we are and how to contact us

https://www.renais.co.uk/ is a site operated by RENAIS SPIRITS LTD ("We"). We are registered in England and Wales under company number 13973014 and have our registered office at 3 Vista Place, Ingworth Road, Poole, England, BH12 1JY. Our main trading address is 3 Vista Place, Ingworth Road, Poole, England, BH12 1JY. Our VAT number is GB423360036.

We are a limited company.

To contact us, please email info@renais.co.uk.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy https://www.renais.co.uk/pages/privacy-policy. See further under How we may use your personal information.
• Our Acceptable Use Principles, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Principles. See further under Acceptable Use Principles.
• Our Cookie Policy https://www.renais.co.uk/pages/cookie-policy, which sets out information about the cookies on our site.

If you purchase goods from our site, our Terms and Conditions for Supply of Consumer Goods will apply to the sales.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 28 April 2023.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in the UK and the EU

Our site is directed to people residing in the United Kingdom and the European Union. We do not represent that content available on or through our site is appropriate for use or available in other locations.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at renais@intervino.co.uk.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

• Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

This site is only targeted to, and intended for use by, individuals located in the UK and the EU (Permitted Territory). By continuing to access, view or make use of this site and any related content, you hereby warrant and represent to us that you are located in a Permitted Territory. If you are not located in a Permitted Territory, you must immediately discontinue use of this Website.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

How to complain about or report content

If you become aware of any material that could comprise or be connected to child sexual abuse or exploitation or that could comprise terrorist content or be connected to terrorism, please contact us immediately on renais@intervino.co.uk.

If you wish to complain about any other content, please contact us on renais@intervino.co.uk.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
• Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and Conditions for Supply of Consumer Goods.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.

• In particular, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

If you are a consumer user:

• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

How we may use your personal information

We will only use your personal information as set out in our https://www.renais.co.uk/pages/privacy-policy.

Acceptable Use Principles

You may only use the Site for lawful purposes. You warrant and agree that you will not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To bully, insult, intimidate or humiliate any person.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
• In any way that involves child sexual exploitation or abuse.
• To upload terrorist content.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our Terms and Conditions for Supply of Consumer Goods.
• Not to access without authority, interfere with, damage or disrupt:
• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment or network or software owned or used by any third party.

We are not responsible for viruses and you must not introduce them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Principles.

If you wish to link to or make any use of content on our site other than that set out above, please contact renais@intervino.co.uk.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Our trade marks are registered

“Renais” is a UK registered trade mark of RENAIS SPIRITS LTD. You are not permitted to use them without our approval.

Policies, procedures, measures and tools

INFORMATION ON ALL RESTRICTIONS IMPOSED ON THE USE OF THE SERVICE IN POLICIES, PROCEDURES, MEASURES AND BY THE USE OF CONTENT MODERATION TOOLS, INCLUDING ALGORITHMIC DECISION-MAKING AND HUMAN REVIEW, AND RULES OF PROCEDURE OF THE SERVICE'S INTERNAL COMPLAINT HANDLING SYSTEM.

HOST SERVICE PROVIDER'S POLICY FOR ADDRESSING THE DISSEMINATION OF TERRORIST CONTENT, INCLUDING, WHERE APPROPRIATE, A MEANINGFUL EXPLANATION OF THE FUNCTIONING OF SPECIFIC MEASURES, INCLUDING, WHERE APPLICABLE, THE USE OF AUTOMATED TOOLS.